1. Introduction

Quality XP Development Software Engineering Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal and sensitive information when you use our app, Sentinel and Sentinel Home, listed in the Google Play Store and other marketplaces. By using our app, you agree to the collection and use of information as described in this policy.

2. Entity Responsible for Data Processing

The entity responsible for data processing is Quality XP Development Software Engineering Services, as listed in the app’s Google Play Store listing. For inquiries regarding this privacy policy, please contact us at:

Contact Information:
Email: apps@qxdev.com
Address:
Quality XP Development Software Engineering Services
200 E 50 S Automercado Santo Domingo
Heredia, Costa Rica

3. Types of Data We Collect

We may collect the following types of personal and sensitive data:

  • Personal Data: Name, email address, phone number, and other contact details that users provide.  Specifically phone numbers are collected during sign up, as our main means of support contact is vía WhatsApp at our support channel located here: https://wa.me/50622448465

  • Device Information: IP address, device model, operating system version, and other technical data.

  • Usage Data: Information about how users interact with the app, including app performance metrics and feature usage.

  • Location Data: If you provide consent, we may collect geolocation data to improve app functionality.

  • Payment Information: If applicable, we may collect payment details, including credit card information, to facilitate purchases.

4. How We Use Your Data

We collect and use data for the following purposes:

  • To provide and maintain our app’s functionality.

  • To improve user experience by analyzing usage trends.

  • To communicate with users regarding app updates or support requests.

  • To process payments and facilitate transactions (if applicable).

  • To comply with legal obligations or respond to lawful requests from public authorities.

5. Data Sharing

We do not share your personal data with third parties, except in the following cases:

  • With service providers who assist in app development, analytics, or customer support.

  • To comply with legal requirements, law enforcement, or in response to legal processes.

  • To protect the security and rights of our users or our company.

  • In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.

6. Secure Data Handling

We take the security of your personal and sensitive data seriously and implement appropriate security measures to protect it. This includes encryption, secure storage, and restricted access to your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When no longer needed, we will securely delete or anonymize your data.

8. User Rights

You have the right to:

  • Access the personal data we collect about you.

  • Request corrections or updates to your data.

  • Request deletion of your personal data, subject to applicable legal obligations.

  • Withdraw your consent for data collection at any time by contacting us.

In order to do any of the above items outlined in section 8, you can either delete your account, OR send an email for support to apps@qxdev.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most current version will always be available at https://qxdev.com/privacy-policy/. We encourage you to review this policy regularly.

10. Accessibility

This Privacy Policy is available on an active, publicly accessible, and non-geofenced URL and can be viewed in any standard web browser without special plug-ins or software.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: apps@qxdev.com
Address:
Quality XP Development Software Engineering Services
200 E 50 S Automercado Santo Domingo
Heredia, Costa Rica